Privacy Policy — hoki62

For the purposes of this Privacy Policy, the following terms shall carry the meanings defined below:

• "hoki62" / "we" / "us" / "our" — the internationally operated entity that owns and operates the betting platform accessible at https://hoki62.cam.
• "Platform" — the hoki62 website, including all pages, features, applications, and services.
• "Player" / "User" / "you" — any individual who visits, registers on, or uses the Platform.
• "Personal Data" — any information that identifies or could reasonably identify a natural person, including name, email address, date of birth, payment details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, transfer, and deletion.
• "KYC" — Know Your Customer; the identity verification process required under our anti-money laundering (AML) compliance obligations.
• "Cookies" — small text files placed on your device by the Platform that store session or preference information.

This Privacy Policy applies to all Personal Data collected by hoki62 through any interaction with the Platform, including account registration, deposits and withdrawals, KYC submission, customer support communications, and passive data collected during your browsing session.

This Policy is incorporated by reference into our Terms & Conditions. By using the hoki62 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your Personal Data as described herein.

This Policy applies specifically in the context of the Indonesia market. While hoki62 operates under an international licence, we are mindful of the data privacy expectations of Indonesian residents and have designed our data practices accordingly.

hoki62 collects the following categories of Personal Data. We collect only what is necessary for the purposes described in this Policy.

hoki62 does not intentionally collect sensitive personal data beyond what is required for KYC compliance (identity documents). We do not collect biometric data, health information, religious affiliation, or political opinions.

We collect Personal Data through the following channels:

Information you provide to us voluntarily, including when you register an account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or respond to a survey or promotion.

When you access the Platform, our servers automatically record Technical Data and Usage Data. This includes your IP address, which we use for geographic access controls, fraud detection, and responsible gaming compliance. We also use Cookies and similar technologies as described in Clause 9.

When you conduct a financial transaction, our payment processing partners (which handle transfers via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, and other supported channels) may share transaction confirmation data with us. We receive only what is necessary to verify and reconcile the transaction; we do not receive your full bank login credentials.

Where we use a third-party identity verification service to assist with KYC processing, that partner processes your identity documents under strict confidentiality obligations and in accordance with their own data processing agreements with hoki62.

hoki62 processes your Personal Data only for specific, legitimate purposes. The table below summarises our processing activities and the legal basis for each:

We will not use your Personal Data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or where required by law.

hoki62 may share your Personal Data with the following categories of recipient, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: Banks and e-wallet providers (BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja) receive the minimum data required to execute your requested transaction.
• KYC and identity verification partners: Third-party verification services that assist in authenticating your identity documents receive your KYC data under binding data processing agreements.
• Technology and infrastructure providers: Cloud hosting, content delivery, and platform security vendors who process data on our behalf under strict contractual obligations.
• Fraud prevention and AML services: Specialist providers that help detect and prevent fraudulent activity, money laundering, and other prohibited conduct.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or binding regulatory directive, hoki62 may disclose Personal Data to relevant authorities. We will notify you of such disclosures where legally permitted to do so.
• Successors in the event of a business transfer: In the event of a merger, acquisition, or sale of all or part of hoki62's business assets, your Personal Data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

hoki62 retains your Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. Our standard retention periods are as follows:

• Account and Identity Data: Retained for the duration of your active account relationship with hoki62, plus a minimum of 5 years following account closure, to satisfy AML record-keeping requirements.
• KYC Documents: Retained for a minimum of 5 years from the date of verification, in accordance with international anti-money laundering standards. Documents are stored in encrypted form with restricted internal access.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, for audit and regulatory compliance purposes.
• Usage and Technical Data: Retained for up to 24 months in aggregated or pseudonymised form for platform analytics and fraud detection purposes.
• Customer Support Communications: Retained for up to 3 years from the date of the last communication, to support dispute resolution and quality assurance.
• Promotional Communications Consent Records: Retained until you withdraw consent, and for 2 years thereafter as evidence of the consent record.

At the end of each applicable retention period, Personal Data is securely deleted or anonymised in a manner that prevents reconstruction of the original data.

hoki62 takes the security of your Personal Data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and the hoki62 Platform;
• Encryption at rest for all databases storing sensitive Personal Data and KYC documents;
• Role-based access controls ensuring that only authorised personnel with a documented need can access Personal Data;
• Multi-factor authentication required for all staff accessing internal systems containing Personal Data;
• Regular penetration testing and vulnerability assessments conducted by independent security specialists;
• Intrusion detection and real-time monitoring systems to identify and respond to security threats promptly;
• Staff data protection training conducted on an ongoing basis.

Despite these measures, no system is entirely immune to security risks. In the event of a data breach that poses a material risk to your rights, hoki62 will notify affected Players as promptly as practicable and take all reasonable steps to mitigate the impact.

You also play a role in keeping your account secure. Please refer to the Account Security section of our Terms & Conditions for your obligations in this regard.

hoki62 uses Cookies and similar tracking technologies to ensure the Platform functions correctly, to improve user experience, and to gather anonymised analytics. We do not deploy intrusive third-party advertising or behavioural tracking cookies.

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impairing platform functionality.
• Functional Cookies: Store your preferences such as language settings, preferred payment method, and last-used game category to personalise your experience across sessions.
• Analytical Cookies: Collect anonymised data about how Players use the Platform — which pages they visit, how long they stay, and which features they engage with — to help us improve the product. Data is aggregated and not linked to your identity.

Most modern browsers allow you to manage cookie preferences through their settings. You can choose to block or delete cookies at any time; however, disabling strictly necessary cookies will affect your ability to log in and use core platform features. To manage cookies, consult your browser's help documentation or settings menu.

Some browsers transmit a "Do Not Track" (DNT) signal. hoki62 honours DNT signals with respect to analytical and functional cookies. Strictly necessary cookies remain active regardless of DNT status.

As a user of the hoki62 Platform, you hold the following rights with respect to your Personal Data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Rights Request". We will respond within 48 hours and fulfil verified requests within 30 days.

Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal. Withdrawal of consent can be done via your Account settings or by contacting support.

If we discover or are notified that Personal Data belonging to a person under the age of 21 has been collected — whether through misrepresentation at registration or any other means — we will immediately close the associated Account, void all associated balances, and delete the Personal Data in question in accordance with our data retention obligations.

If you are a parent or guardian and believe your child has registered on the hoki62 Platform, please contact us immediately at [email protected]. We will investigate and take prompt remedial action. For guidance on protecting minors from online gambling, please visit our Responsible Gaming page.

hoki62 operates internationally, and as a result your Personal Data may be transferred to and stored on servers located outside Indonesia. These transfers are necessary to deliver the Platform's services reliably and securely.

Wherever your data is transferred internationally, hoki62 ensures that appropriate safeguards are in place, including:

• Binding contractual clauses in agreements with all data processors that mandate equivalent data protection standards;
• Processing only by vendors operating in jurisdictions with adequate data protection frameworks recognised by applicable international standards;
• Ongoing due diligence on third-party processor security practices.

By using the hoki62 Platform, you acknowledge and consent to these international data transfers on the basis described above.

The hoki62 Platform may integrate with or reference certain third-party services, including game software studios (such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Pocket Games Soft) and payment infrastructure providers. These third parties may operate their own privacy policies, which are independent of hoki62's.

hoki62 is not responsible for the data practices of third-party game providers or payment networks. Where such integrations involve the transmission of Personal Data, we ensure that data sharing is governed by appropriate contractual protections.

This Privacy Policy applies exclusively to data collected and processed directly by hoki62 through the Platform. We encourage you to review the privacy policies of any third-party services you interact with.

hoki62 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will notify registered Players via email and/or an in-platform notification prior to the changes taking effect.

The updated Policy will be published on this page with a revised Effective Date. Your continued use of the Platform after the Effective Date of any revised Policy constitutes your acceptance of the updated terms. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure in accordance with our Terms & Conditions.

We recommend bookmarking this page and reviewing it periodically, particularly if you are a frequent user of the Platform.

If you have any questions, concerns, or complaints about this Privacy Policy or the way hoki62 handles your Personal Data, please reach out to us through the following channels:

• Email: [email protected] — mark your subject line "Privacy Policy Query" or "Privacy Rights Request"
• Live Chat: Available 24 hours a day, seven days a week, directly via the hoki62 Platform
• Response commitment: All privacy-related enquiries will receive an initial response within 48 hours; substantive responses and data requests will be fulfilled within 30 days of identity verification